Status | Blacksmith - Notice history

All systems operational

Blacksmith Managed Runners - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 99.98%

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May 2025
Jun 2025
Jul 2025

Incremental Docker Builders - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 99.98%

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May 2025
Jun 2025
Jul 2025

API - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 99.98%

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May 2025
Jun 2025
Jul 2025

Website - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Github → Actions - Operational

Github → API Requests - Operational

Github → Webhooks - Operational

Notice history

Jul 2025

Control plane outage preventing job adoption
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We have been notified about an outage in our control plane that is preventing jobs from being assigned to our runners. We are working on a fix to restore service imminently.

Occasional failures during setup of GitHub Actions jobs on Blacksmith runners
  • Resolved
    Resolved

    This incident has been resolved we will be gradually re-enabling transparent caching for all orgs.

  • Monitoring
    Monitoring

    We are implementing a fix to re-enable transparent caching for all orgs. There should be no customer facing impact any more.

  • Identified
    Identified

    The issue appears to be related to the setup of our caching backend. We will temporarily disable transparent caching to prevent setup of GitHub Actions from failing. This will not affect customers that are using our useblacksmith/cache or useblacksmith/setup-* actions.

  • Investigating
    Investigating

    We are being notified of occasional failures in the setup step of GitHub Actions jobs on Blacksmith runners. We are investigating the cause of this flakiness.

Reports of GitHub Actions jobs being stuck or queued
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We're getting reports of jobs being stuck or queued. We believe this is an issue with the GitHub Actions control plane and UI and are monitoring this closely.

Degraded performance on Blacksmith Cache in the EU
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
Degraded performance on incremental docker builds (Sticky Disks)
  • Resolved
    Resolved

    This incident has been resolved, as part of the incident we had to clear all sticky disks. This may lead to cache misses in some workflows during the first run, until the cache artifacts are rehydrated.

  • Identified
    Identified

    We are continuing to work on a fix for this incident. We are seeing signs of recovery but are still monitoring the rollout of the fix.

  • Investigating
    Investigating
    We are currently investigating this incident.

Jun 2025

Landing page undergoing maintenance
  • Completed
    June 30, 2025 at 10:16 PM
    Completed
    June 30, 2025 at 10:16 PM
    Maintenance has completed successfully.
  • In progress
    June 30, 2025 at 9:30 PM
    In progress
    June 30, 2025 at 9:30 PM

    There is ongoing maintenance on our landing page (blacksmith.sh), but our dashboard and support portals are unaffected https://app.blacksmith.sh/

Seeing timeouts in downloading some third-party actions in GitHub Actions
  • Resolved
    Resolved

    This incident has been resolved, our customers are no longer seeing these slowdowns or errors when downloading third party actions.

  • Investigating
    Investigating

    Customers are reporting timeouts in downloading some actions during job runs. This implies an issue upstream with GitHub, we are continuing to monitor the situation.

Potential GitHub outage preventing jobs from being assigned to our runners
  • Resolved
    Resolved

    GitHub have marked their incident as closed, our runners are back to behaving as expected.

  • Update
    Update

    GitHub has declared a widespread incident that is affecting Actions as well, we will continue to monitor their status page for updates - https://www.githubstatus.com/incidents/y7lb2rg4btd7

  • Investigating
    Investigating

    We are seeing an uptick in upstream errors from the GitHub control plane, preventing runners from being assigned jobs. We are monitoring the situation.

Increased queue times for runners
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are noticing increased queue times for runners in our EU region. We are currently investigating this incident.

Degraded performance of our incremental docker builds in our EU region
  • Resolved
    Resolved

    This incident has been resolved, the fix has been deployed to our storage cluster and builds in the EU region are working as expected.

  • Monitoring
    Monitoring

    We have deployed a fix and are monitoring the cluster as it comes back up.

  • Investigating
    Investigating
    We are currently investigating this incident.

May 2025

Receiving reports of cache failures in Blacksmith runners
  • Resolved
    Resolved

    GitHub has resolved the incident, we will continue to monitor interactions with our cache.

  • Identified
    Identified

    GitHub have declared an incident related to the upstream cache service - https://www.githubstatus.com/incidents/9hzy25gws8vh

  • Update
    Update

    An upstream issue has been filed against the actions/cache repository indicating other users are also noticing errors of the form The runner was not able to contact the cache service - https://github.com/actions/cache/issues/1611

    We are continuing to investigate the root cause.

  • Investigating
    Investigating

    We are currently investigating this incident, we are receiving reports of failures to contact the Blacksmith cache.

GitHub Actions jobs losing connection to the GitHub control plane
  • Resolved
    Resolved

    The bug was in the part of our system that allocates static IPs for our runners, but had a wider blast radius that was causing other VMs to get terminated pre-emptively -- the fix has been rolled to the fleet and we're monitoring the incident.

  • Investigating
    Investigating

    We're seeing some number of GitHub actions jobs lose their connection to the GitHub control plane. We are currently investigating this incident.

Increased queueing of GitHub runners in our US region
  • Resolved
    Resolved

    This incident has been resolved, we ran into capacity limits in our US fleet that have since been addressed. We'd like to apologize for the disruption this may have caused to your workflows.

  • Investigating
    Investigating

    We are currently getting alerted of increased queue times in our US region, we are investigating the issue.

Reports of GitHub Actions never ending even though the steps have all completed
  • Resolved
    Resolved

    We are no longer receiving reports of this behaviour, we will continue to monitor the situation.

  • Investigating
    Investigating

    We are receiving reports from several customer where they see their GitHub Actions completing all the steps, but then spinning in the final Complete job stage. This is causing jobs to hit their timeouts and eventually fail. There have been numerous reports of this in the past:
    https://github.com/actions/runner/issues/3462
    https://github.com/actions/runner/issues/2409

    GitHub has not yet opened an incident but we expect there to be one soon.

Degraded interaction of our ARM runners with the shared Docker layer cache
  • Resolved
    Resolved

    This incident has been resolved, we had a bad host machine in our fleet that has since been decommissioned.

  • Investigating
    Investigating
    We are currently investigating this incident.

May 2025 to Jul 2025

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